Oh No! My iPhone Touch Screen Not Working

Is your iPhone Screen not Working for no apparent reason? A screen replacement at an Apple store can cost you up to $280. But wait, don’t panic! It’s not an uncommon issue for iPhone users to experience an unresponsive screen. That is, thousands of users have reported an unresponsive screen and the fix is usually trivial. You’ll want to first troubleshoot the reasons as to why your phone.

The common underlying issues for an unresponsive screen could be hardware or software. Namely, when the ‘digitizer'(the part of the screen that processes touch) is disrupted you get an insensitive screen. If you’re using older iPhone’s it be could be that you may have spilled water or dropped your phone in liquid. In that case, your hardware could be damaged and may need a replacement screen.

Nevertheless, whatever your situation may be, we have provided a list of easy and efficient fixes that will help you get your iPhone back up and running to the way it should be.

How To Fix Your iPhone Touch Screen Not Working Issue

Here, we have compiled a series of methods that will help restore your unresponsive iPhone screen. In short, these are the fixes you can attempt to do at home which will not cause any damage to your screen. So, go on ahead and try them out.

1. Restart Your Device

The first and foremost thing to do if your iPhone touch screen stopped working is to restart your iPhone.  Even though it sounds simple, giving your device to cool down for a moment and restart its configurations may get your screen working again. Follow the steps below to restart your iPhone.

For iPhone X or 11:

  1. Hold the power button and volume button simultaneously.
  2. When the slider appears, drag it to the right and wait for your device to turn off.
  3. Keep your device off for about a minute (longer if it was overheating).
  4. Turn your device on by pressing the power button.

For iPhone 6,7 and 8:

  1. Only hold down the power button.
  2. Slide the slider to the right to turn off your device.
  3. After waiting for about one to two minutes, restart your device holding the power button.

For iPhone 5, SE Or Older Versions:

  1. The power button is located at the top. Press and hold.
  2. After sliding your device off, wait a minimum of 1 minute.
  3. Turn your device back on pressing the same power button.

2. Clean Your Screen

A common reason why the iPhone touch screen becomes unresponsive is that dirt and dust are built upon the screen over time. Therefore, the next thing you can do to fix your iPhone touch screen is to make sure you give your device a proper wipe and then see if the touch screen responds. Furthermore, you should consider the following points when cleaning your screen:

  • Unplug your device from any cables and turn off your device
  • Make sure your hands are clean and dry
  • Use a lint-free cloth (maybe dry or slightly damp) i.e. a lens cloth
  • Don’t use a completely soaked cloth
  • Do not use household cleaners(these are abrasive materials and will damage your screens oil-repellent coating)

3. Remove Any Screen Protectors/Cases

A faulty or damaged screen protector could be the sole reason as to why your iPhone’s screen is not working. Therefore, go ahead and remove the screen protector using the safe method below.

  1. Using the tip of the fingernail slightly pry up one of the screen protector corners.
  2. Once you see an air bubble rush in and the corners start to give stop pulling.
  3. Slowly slide your fingernail down the length of the protector and eventually you’ll see more and more air rush beneath it.
  4. Pull slowly upwards, without cracking the screen protector.

Please note, if you don’t want to use your nails, try using a credit card like so:

4.  Clear Up Your Storage

If your device is at or near full storage capacity you’ll notice your iPhone starting to run much slower. In some cases, the screen may become completely unresponsive for a short duration. You can fix the iPhone screen not working issue by clearing up some space in your storage settings by following the steps below.

  1.  Open the Settings app and select the General tab.
  2. In this section, navigate to Storage & iCloud Usage.
  3. Then select manage store. Here, you will find how much memory each of your apps is taking up. It will also give you the option to remove unwanted apps and files.

5. Restore Your Device Through iTunes

Do this method only if your screen has been unresponsive for a long period and none of the above steps have worked. In that case, you will need to have iTunes installed on your laptop device. Connect your device to your PC/Mac laptop and follow the steps below:

  1. Press and release the volume up button.  Then instantly press the volume down button.
  2. Next, press the power button.  You will see a lighting cable connecting to the iTunes logo screen.
  3. At this point, your device settings can be accessed through iTunes.
  4. On your laptop, the following screen should appear:
  5. Select “Restore iPhone…” and follow the instructions to restore your phone.

Please note, when trying this method it is important you perform a back up of all of your files as a restoration will erase all of your data.

Final Words:

The above-mentioned methods should be able to fix the touch screen of your iPhone. If you’ve tried all of the methods listed above and if your iPhone’s touch screen is still unresponsive then the problem may be a hardware issue.  In that case, if your device is damaged it is important you take it to an authorized service center.

Please do not attempt to buy an online screen kit and try to replace it with yourselves unless you have prior experience. That being said, the solutions listed above usually do the trick in the case of a software issue. We hope your screen problems have been solved!

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