Most Android users will frequently come across various Google Play Store errors. A common error is the DF-DFERH-01 error. Although it sounds intimidating it is a typical error that usually occurs when opening or navigating through the play store. Additionally, it can also appear when you update and download certain apps.
The message that comes along with the error is “Error retrieving information from server”. Consequently, this suggests that there is probably some sort of connection or network issue between your device and the Google Play Store’s server. However, the common underlying issue is old cache files and hence, this error can usually be fixed by clearing them. In this article, we have shared a few methods with step-by-step instructions on how to get rid of this error.
- 1 How to Fix The DF-DFERH-01 Error?
- 1.1 Fix 1: Clear Old Cache Files
- 1.2 Fix 2: Clear Google Play Store Data
- 1.3 Fix 3: Remove and Re-add Your Google Account
- 1.4 Fix 4: Uninstall Latest Play Store Updates
- 1.5 Fix 5: Ensure a Strong Wi-Fi/Cellular Data Connection
- 1.6 Fix 6: Make Sure Your Play Store Is Updated
- 1.7 Fix 7: Restart Your Android Device
- 1.8 Fix 8: Check for Android OS System Updates
- 2 Final Words:
How to Fix The DF-DFERH-01 Error?
Here, we have listed several methods on how to fix the DF-DFERH-01 error. The methods include clearing old cache files, resetting app preferences, configuring account settings and restarting your device.
Fix 1: Clear Old Cache Files
Clearing old cache files will usually help fix errors and prevent connection issues. Follow the steps below to clear Google Play Store’s cache files:
- Open the Settings app and navigate to Apps
- Select the Google Play Store App icon.
- Press the Storage button.
- Two options will appear, ‘CLEAR DATA’ and ‘CLEAR CACHE’. Tap ‘CLEAR CACHE’.
Fix 2: Clear Google Play Store Data
If just clearing cache files doesn’t do the trick. Then go ahead and repeat the steps in FIX 1 and make sure you also tap the CLEAR DATA button. This will remove any duplicated and cached data from the apps you use. Usually clearing old cache files and removing play store data will fix the DF-DFERH-01 error. However, in case it continues to persist keep reading on.
Fix 3: Remove and Re-add Your Google Account
Sometimes removing and re-adding your Google account will solve this issue. You can do this by following the steps listed below:
- Open the Settings app.
- Select on ‘Accounts’
- Here you will see ‘Google’ listed.
- Select it and press Remove Account.
- To re-add your account. Return to the ‘Accounts’ section and press the ‘+ Add Account’ sign.
- Follow the on-screen instructions to re-add your Google account.
Fix 4: Uninstall Latest Play Store Updates
It’s quite possible that the newer version of the Play Store is causing this error. It could be due to several reasons such as updating errors, compatibility issues and so on. Hence, it is a good idea to uninstall the updates by following the steps below:
- Open the Settings App.
- Navigate to Applications(or Apps)>Google Play Store
- Select the Uninstall Updates button.
- Now attempt to launch the Google Play Store App.
Fix 5: Ensure a Strong Wi-Fi/Cellular Data Connection
If you have a weak network connection it could be the sole culprit as to why you can’t access google play store’s and that you’re being hit with the DF-DFERH-01 error. It is ideal that when downloading apps or content from the play store that you be connected to a strong Wi-Fi signal. Additionally, it is suggested that you use a private home network instead of a public network for downloading apps.
Fix 6: Make Sure Your Play Store Is Updated
Google regularly puts out play store updates to improve performance and reduce bugs and errors. If you’re an outdated version of the Google Play store, it is the reason you are facing this error. To ensure you are on the latest play store build, follow the steps below:
- Open the Play Store and swipe from the left.
- Select Settings and press the “Play Store Version” button.
- If your play store is up to date you will get a prompt that it is up to date
- Otherwise, you will get a notification saying “A new version of Google Play store will be downloaded and installed”
- Your device will automatically download the update.
- Now try relaunching your Google Play Store.
Fix 7: Restart Your Android Device
If none of the above methods have worked so far. Your device might just need a simple reboot. To reboot your device follow the instructions below:
- Press and hold your power button.
- A menu will appear stating to Power Off or in some cases a Restart option will appear.
- If you’ve only powered it off, re-hold the power button to turn your device back on.
Fix 8: Check for Android OS System Updates
If your operating system is out of date, many Google apps like the Play Store will not work correctly. Android updates come packed with major system improvements alongside bug and error fixes. To update your device follow the steps below:
- Open the Settings App
- Navigate to System>About Phone.
- There will be a ‘Check now for update’ option.
- If an update is available it will give you an option to update your system. Otherwise, it will notify you that your system is up to date.
- The installation options will vary with each OS, generally, you will see ‘Install, Reboot and Install’ or Install System Software. You want to select whichever option appears on your device.
The DF-DFERH-01 error is a common error faced among Android users. Although, we have listed several methods on getting rid of this error, usually clearing the play store cache and data files should do the trick. Most importantly, ensure that you have a strong Wi-Fi connection when using the play store.
In the unlikely case that this error persists you may want to reset your device to factory settings AFTER performing a backup. Otherwise, seek out help from Google Support. Thanks for reading!